Privacy Policy

Here at we care about your privacy. When you use our website we keep your information secure and protected. By interacting with, you agree to the use of information that is collected as discussed in this policy. You also agree that we may add to or revise this policy at any time. We encourage you to review this page periodically.

How Your Information is Protected

We employ administrative, technical, and physical safeguards to protect our customers’ personal information. When we collect sensitive information (such as payment details), we meet or exceed the industry standards for safeguarding the data. Although we do everything in our power to protect you, even the most robust systems do not guarantee protection from malicious outside sources. It is the cardholder’s responsibility to protect their information against unauthorized disclosure or misuse.

Your privacy is important to us, so we have gone to great lengths to ensure that the security of any information you enter on our site is completely protected. To make this a possibility, we employ an SSL connection, also known as a Secure Sockets Layer. SSL is the industry standard protocol for guaranteeing a secure connection between computers performing transactions over the internet. This protocol encrypts all traffic to our website and guarantees all message integrity, as well as both sender and receiver authenticity.

What We Collect

Information that we collect may include some or all of the following:

  • Your name
  • Your mailing and billing addresses
  • Your email address
  • Your phone and mobile numbers
  • Your date of birth and/or age
  • Your credit or debit card number and details required for payment processing
  • Any information pertinent to purchase, return, or exchange of goods
  • Information about your device (model, operating system, date, time, unique identifiers, type of browser, geographic location)
  • History of your use of (search, pages visited, where you came from before visiting DermSilk)
  • Any information you willfully provide when participating in any DermSilk survey

How we Collect Information


We use automated device collection technologies that allow us to customize your user experience on and provide you with better service and allow for reporting and analysis to improve our website. We review web metrics about your time spent on DermSilk including how you are shopping, what pages you visit, how long you spend there, and the performance of our marketing efforts.


When possible, we may also link your various devices so that you can see cross-platform content with the same, tailored experience. This gives us the opportunity to deliver more relevant information to you. You may see ads across your platforms, customized in a way so as not to market a product that you have already purchased. We also use technologies to measure the success of these ads.


When you use, you agree to our use of cookies. These anonymous identifiers allow us to collect and store various types of information about your interaction with the website. This information helps us recognize you when you visit us again, allowing us to customize your experience, store your shopping cart, and make your shopping experience more personalized. Examples of cookies may include (but are not limited to) the pages you visit on, how long you stay there, how you interact with the page (what buttons or links, if any, you press), and your device information. Cookies are also used to help us prevent fraud and other harmful activities.

We also employ third-party companies, such as Google, to place tags on our digital property that may collect information about your interactions on our website. As these are third party websites, the DermSilk privacy policy does not cover these companies; please contact these companies directly for information on their privacy policy.

We also participate in internet based advertising that involves using third party cookies to display ads of DermSilk products and services when you are not on These ads are tailored to your individual preferences and interests based on how you browsed/shopped on DermSilk. This IBA service may include ad delivery, reporting, attribution, analytics, and market research. We adhere to all DAA guidelines pertaining to IBA services.

‘Do Not Track’ Policy

We currently do not respond to browser ‘do not track’ signals. We do offer you the option to opt-out of IBA marketing.

User Experience

We use tools to monitor particular user experience metrics, including login information, IP addresses, activity on DermSilk, and device information. This information is used to allow our customer service team to address and resolve issues, to help with fraud identification and protection, and to improve your online shopping experience.

Social Media

DermSilk uses various social media platforms to communicate and engage with our clients and communities. Some of the platforms we currently use include Facebook, Instagram, Twitter, LinkedIn, Pinterest, etc. If you choose to follow and interact with us on social media, all communications and interactions are subject to the respective social media platform’s privacy policy. We encourage you to review those details before using their services.

We may also use targeted social media advertisements to interact with you on these platforms. These ads are created using groups of people who share demographics and interests.

Other Sources

We may collect and use information that is publicly available. This includes posts you place on public forums, blogs, social networks, etc. We also may collect and use data provided by third party companies, such as demographic details that can help us enhance the user experience and improve the accuracy of  our efforts.

How the Information We Collect is Used

We use the information we collect to process and deliver orders and payments, to respond to inquiries submitted across various platforms, to connect with customers about our products, to create advertisements and surveys, to deliver coupons and newsletters, and to provide our customers with a more customized experience.

We also use the information to improve internal efforts, such as to track the effectiveness of our website, products, and marketing efforts, to conduct analysis of groups, and to perform any other business requirements as described elsewhere in this policy.

The information we collect may also be used to protect against fraudulent transactions, to monitor against theft, and to provide our customers with protection against these acts. We may also use this information to assist law enforcement, as required by law.

How the Information We Collect is Shared

Information may be shared with any DermSilk subsidiaries or affiliates. We may share the information with vendors who provide us with support services, such as survey companies, email providers, fraud protection services, marketing companies. These businesses may require certain information in order to effectively perform their obligations.

We may share information collected with law enforcement agencies, as required by law or when we deem the situation appropriate to enforce applicable terms and agreements, such as ensuring sales, bankruptcy, etc.

We may share your information with other companies, such as marketing agencies, that are not a part of DermSilk. These businesses may use the information we provide them with to offer you special discounts and opportunities. You can opt out of sharing this information.

Non-identifiable data may be shared with third parties for lawful purposes.

In connection with any sale or transfer of business assets, corresponding data will transfer. We also may retain a copy of the information.

We may share information at your request or discretion.